Syed Aquib

Opportunity Cost - Every Action Has A COST!

Blameless Postmortem: Learning from Failure minus the BLAME!

Lost? Overwhelmed? Confused? or is it just Procrastination?

Bio

Overall, 7 yrs of experience across the Cloud & Telecom Domain.

Personal Philosophy:
"Knowing is not enough; we must apply. Willing is not enough; we must do.” – Goethe
I am a man of personality who can formulate ideals and strive hard to achieve them. It’s my personality to overcome things, learn from them and become stronger, both personally and professionally.
To be honest, I welcome those hardships.

• Background:
Started my tech career in VoIP Domain with a focus on Avaya Products; Later moved to the Cloud!

- Have experience in building solutions for FinTech products & enabling enterprises to accelerate Cloud adoption.

Specialization:
→ Cloud Engineering and DevOps (IaC)

Certifications:
→ ✔ Love getting certified across multiple technologies!

🗣 Speak: English, Hindi & Kannada
⌨ Programming: PowerShell, Terraform, JSON & Python (Novice)

Current Work Profile:
Responsibilities
• Designing, formulating, and building the complete cloud Infrastructure solution and managing the end Infrastructure solution once it's in production
• Core competencies include Customer, Escalation & Incident Management, and Client Satisfaction with a highly focused customer-centric approach.
• Preparation and maintenance of all documentation for cloud systems and Infrastructure configurations.

Impact
• Developing improved IaC/DevOps solutions to help reduce the delivery of the cloud Infrastructure solution
• Documentation and delivering training's also cloud Best Practices (Microsoft Azure).
• Sound knowledge of networking knowledge which helps in troubleshooting any production-level issues.

Awards
• Awarded Employee of the Year (Site Level) in 2020 for going the extra mile.
• Awarded Qtr. Departmental Level Q1 in 2020

Get in Touch

My Experience

Roles & Responsibilities

Sr. Systems Engineer,
Bread Financial

Sep 2019 - Present

Responsibilities
• Designing, formulating and building the complete cloud Infrastructure solution and managing the end Infrastructure solution once it's in production
• Core competencies include Customer, Escalation & Incident Management, and Client Satisfaction with a highly focused customer-centric approach.
• Preparation and maintenance of all documentation for cloud systems and Infrastructure configurations.

Awards
• Awarded Hall Of Fame (Company Wide) in 2022
• Awarded Qtr. Departmental Level Q3 in 2021

Senior Engineer,
Servion Global Solutions

Sep 2018 - Sep 2019

• Core competencies include Customer Management, Escalation management, Incident Management, Client Satisfaction with highly focused customer-centric approach.
• Support, Maintenance and troubleshooting of Avaya Unified Communication and Contact Center products like Communication Manager, ACD, Call Center, S87xx/S85xx Servers, CMS, Avaya SBC, Avaya G3Si Systems, Oracle SBC, Voice mail Systems, AVP, SMGR, AEP.
• Maintaining & Troubleshooting of Avaya G3r Systems, G650 Gateways, Administration of Avaya CMS Servers & Report generation, Backup etc.

Engineer,
Microland

Jun 2015 - Jul 2016

• Support and Maintenance of Avaya Communication Manager, G3SI Systems, Servers, IP/Digital/Analog Phones, CMS, Voice mail System etc..• Administration of Avaya Communication Manager, System-Platform, Session Border Controllers, Skype for Business, AEP, AVP, Session Manager and System Manager.• Documentation and delivering training's and Voice Best Practices.• Preparation and maintenance of all documentation for telephony systems and configurations.

Intern, BHEL

Feb 2013

Worked on Steel Rolling Plant Project

Educational Background

What I’ve Learned

Bachelor of Engineering (BE)
New Horizon College Of Engineering

Field of study was Electrical and Electronics Engineering.
I've trained myself to illuminate the things in my personality that are likable and to hide and protect the things that are less likeable.

Jun 2012 - May 2015